DRAFT: this text was updated for group chat and is awaiting legal review.
Groups are group chats inside Christian Singles: members message each other in real time, reply to one another and can mute a group's alerts. Only Christian Singles creates groups; members cannot create groups or rooms. Some groups are free and some charge a one-time joining fee. These terms apply to paid groups, on top of the Terms of Use, the Community Guidelines and the Refund and Cancellation Policy.
1. Joining a paid group
- The joining fee, its currency and what it covers are shown on the group page before you pay. It is a one-time payment, not a subscription: there is nothing to cancel and no later charge.
- Before you pay you must read and accept the group's rules. If the rules change in a meaningful way, you are asked to accept them again before you can post.
- You get access only after the payment provider confirms your payment to us. If confirmation is delayed, the app shows "waiting" and then updates itself; if a payment succeeded but access did not appear, write to support@christiansingles.gosharp.org and we will fix it or refund you.
- Some groups are limited by age (for example, a group for members aged 35 and over). Your age is worked out by us from the date of birth you gave at sign-up. If a group is not open to your age, it is shown as not available and you cannot join it or pay for it; if a payment ever reaches us for a group you are not eligible for, it is refunded.
- Groups have a member limit. If a group is full or closed, you cannot join, and we do not take payment for it.
2. Leaving and rejoining
You can leave a paid group at any time. If you leave, or you are removed, you must pay the joining fee again to come back. Leaving does not earn a refund (apart from your legal right to withdraw within 14 days where it applies; see the Refund and Cancellation Policy). Your earlier messages stay in the group, shown with your name, until you delete them or delete your account (then they are shown as "Deleted user").
3. Removal by a leader or moderator
Group leaders (moderators we appoint) can delete messages, pin a message, mute or remove members, lock the group or limit it to announcements; removal takes effect at once, including in an open chat; our moderators can act on any group. A removal for breaking the rules is not refunded. Staff members (our moderators and administrators) cannot be removed or muted by a group leader. If you think you were removed unfairly, you can appeal (Moderation and Appeals); if we decide the removal was wrong, we restore your access or refund the fee.
4. If we close a group
If we close a paid group ourselves, every member who paid receives a full refund to the payment method used. You do not need to ask. Refunds can take 5 to 10 business days to appear. Closed groups' content is no longer shown.
5. What a group is not
- A joining fee pays for access to the group space on Christian Singles. It is not a donation, a membership of any church or organisation, a purchase of services from the group's leader, or a promise that the group will have a certain amount of activity.
- Group leaders are members chosen by us; they are not our employees and cannot make promises on our behalf. Leaders must not ask members for money, sell things or recruit for any other organisation. Report a leader who does.
- What members post in a group is their own. Members of a group can see each other's names and messages in that group, and the member list (names and who the moderators are). The group's leader can see the member list (names only). Do not share private information about yourself or others.
6. Leading a group
If we appoint you as a leader, you agree to apply the rules fairly and consistently, to keep members' information private, to use your tools only for moderating your group, to record a short reason when you hide content or remove someone, and to tell us about anything that needs our moderators (threats, child safety, scams). We can remove a leader at any time.
7. Contact
GoSharp Global Services Ltd · support@christiansingles.gosharp.org.